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Bluetooth & connection issues: replacement & support

Having trouble connecting your Dreampad or Aurras device? Learn how to troubleshoot connection issues and request a free replacement Bluetooth device.

Bluetooth & connection issues

If you are experiencing connection issues with your Dreampad pillow or Aurras device, the problem may be related to the Bluetooth connection device rather than the pillow itself.

When to request a replacement

If your pillow is working as expected but you are having trouble connecting your device (e.g. intermittent connection, no pairing, or audio issues), you may need a replacement Bluetooth unit.

What to do

  • Submit form through our website

  • Provide details about the issue you are experiencing

  • Our team will review your request

Replacement process

If the issue is confirmed to be related to the connection device, we will:

  • Send you a replacement Bluetooth device

  • Cover the cost of the replacement (no charge to you)